Experience design fail
Going through security at the airports is probably one of the most unpleasant things connected with flying (topped only by discovery that you have a middle seat between a screaming baby and a grumpy elder). That’s probably because the process of going through security check was never really considered from the point of view of those who have to go throu…
Keep reading with a 7-day free trial
Subscribe to The Sociology of Business to keep reading this post and get 7 days of free access to the full post archives.